GENERAL TERMS AND CONDITIONS

While every effort is made to depict products accurately, images found on this website do not necessarily depict the product with which they are linked and are used purely for illustrative purposes only. Our aim is to achieve 100% customer satisfaction. We entrust to all our customers that if there is dissatisfaction by the customer and this is deemed to be reasonable then we will do all we can to resolve any problems in question.

We are open to social feedback but no negative comments regarding Zaero Design UK or our partners shall be posted by the customer on any internet or other forums, blogs, magazines or any other form of media without contacting us prior to this in order to resolve the issue. Breach of our terms in this regard will result in one or more of the following: cessation of all works/retention of all parts by us until due payment up to point of cessation / a financial penalty to the customer reflecting damages caused.

Some of the proposed modifications may take the vehicle beyond the scope of the vehicle manufacturer’s original design briefs and intended use, possibly with impact on other parts/systems of the car, for which the vehicle owner/keeper accepts all responsibility and liability. Any additional products/costs / required or desired to complement/augment etc a particular agreed conversion are the responsibility of the customer. During installation/whilst carrying out any works we cannot be held responsible for the failure of malfunction of parts already worn/damaged parts on the vehicle which may subsequently fail or deteriorate during or after installation/works.

Zaero Design UK operate a Zero tolerance policy with regards to unreasonable, abusive or threatening behaviour, statements or demands by customers, at our discretion. In such incidents, the workshop reserves the right to immediately cease work on the vehicle and ask the customer to collect it after payment for any work to date is made. We reserve the right to charge a storage fee for any vehicle left with us on our premises without work being carried out due to no reply from a customer, a customer not being able to collect the vehicle or for any other reason. If we decide to charge a storage fee this will be made aware to the customer in writing prior to doing so to fulfill our legal obligation. If after further time the vehicle is still not collected from us and the storage fees amount to a notable figure then we will take charge of the vehicle and sell to recover our losses, once again full documentation of this will be supplied to the customer to fulfill our legal obligation. All Parts supplied/work carried out by Zaero Design UK remain our property until final payment is made. Zaero Design UK will not be held responsible for subsequential costs, losses or damages resulting from an incorrect, damaged or warranted part(s), this includes third-party labour costs, fuel costs, salary etc. However, we will do all possible to resolve any problem with the item itself.

Whilst we endeavour to supply the best quality parts possible to our customers it’s often apparent on some aftermarket items that some modifications to the item/vehicle are required to obtain perfect fitment, please appreciate this. Naturally, aftermarket items which are cheaper than the original manufacturer item are often not up to the same exact quality as the original manufacturer part. At Zaero Design UK we are always here to help and advise with the fitment of all parts supplied by us. 

PAYMENT AND PRICES

Unless otherwise stated, all prices include VAT at 20%. As some of our products are imported, printed and/or website prices may be subject to change without notice due to fluctuating currency exchange rates and supply prices. International orders can normally only be accepted via Paypal, International Money Order, Western Union Transfer or Electronic Bank Transfer.

Please enquire for more details. Special order, custom-made and/or import items must be prepaid in full and are nonrefundable. In some cases, we will accept a nonrefundable deposit of at least 25% of the total value of the goods against special order items. Please note that due to high administration charges some credit card transactions may incur a 3% levy. Gift Vouchers cannot be used for the purchase of items in Sale / Special Offer promotions.

DELIVERY AND IMPORTANT INFORMATION ABOUT COURIER / POSTAL DELIVERIES

THIS IS VERY IMPORTANT. PLEASE READ. It is the customer’s full responsibility to check and examine an item(s) being delivered by the postal service or a courier service before signing for receipt of the item(s). When signing for the item it is stated ‘received in good condition’.

The courier or postal service will not offer compensation or a claim for damage to goods caused by them after the item has been signed for. Before items leave our premises we check them to assure good undamaged condition and we pack the item(s) well to avoid damage whilst it is en route to you. We cannot offer compensation or a claim for any damaged goods that have been signed for in good condition or ‘unchecked’ with the courier / postal service. The only circumstances when we can make a claim and provide compensation/replacement for a damaged item(s) is when the item(s) is checked and signed for as damaged.

You must insist that the courier driver waits whilst the item(s) being delivered is inspected before you sign for it, even if the courier objects to this. It is their obligation in the terms and conditions set out by our couriers that the driver is to wait whilst goods are inspected. Please appreciate that the courier drivers get paid commission on the number of deliveries they carry out per day, so this is the reason why they may want to leave you quickly and get on with their next delivery. The customer should not instruct the courier to leave an item(s) in a location without a signature.

If this happens and losses or damages occur we will not be responsible or be able to offer a claim. Also, if items are signed for by a 3rd party, friend or neighbour etc they must check the item before signing for receipt. If there are damages present on the item it must be signed for as damaged otherwise we cannot claim from the courier and therefore cannot offer compensation or replacement parts. An item(s) being delivered by courier/postal service must not be signed for as ‘unchecked’. The item(s) must be checked for damages before signing.

The only circumstances that we will be able to offer a claim/ compensation/replacement for damaged item(s) are if it has been checked and signed for as damage. We will always endeavour to deliver orders as quickly as possible; due to the specialist nature of some of our items and also our reliance at times on third-party suppliers, we cannot always guarantee exact delivery times; orders can not normally be cancelled due solely to a delay on an estimated delivery time. We cannot be held responsible for delays caused by our suppliers, third-party errors or delivery delays or any other unforeseen issues. 

ONLINE ORDERS

Online / Mail order items purchased on a credit card can normally only be delivered to the cardholding/billing address. We reserve the right to refuse suspect credit card payments and to carry out additional security checks including address verification, bank referrals, date of birth, occupation etc. All orders will normally be despatched within 72 hours of your order if in stock, or of our receiving the goods if they are not in stock at the time of order.

This can sometimes be longer due to unforeseen issues. Please contact us should dispatch time take longer. Most items will be sent by trackable courier and must be signed for. A signature to our courier will be deemed as goods received in a safe condition. 

INSTALLATION

We offer fitting by appointment and we are also happy to help arrange installation of any products at a local reputable workshop by individual arrangement. Please note that purchase of parts from Zaero Design UK does not infer or imply mandatory installation of said parts by Zaero Design UK or it's agents. The sale of parts and installation of parts are considered a separate contract. Zaero Design UK and it's agents are at liberty to cancel either, for whatever reason prior to the installation date.

During installation/whilst carrying out any works we cannot be held responsible for the failure of malfunction of parts already worn/damaged parts on the vehicle which may subsequently fail or deteriorate during or after installation/works. Installation of our parts is usually done on a DIY (Do-it-Yourself) basis, meaning the buyer is responsible for fitting the parts they have purchased from our store. If you undergo this process, you are accepting liability for any issues with fitment or subsequential damage from fitting the parts – Zaero Design UK cannot be held responsible for this.

We can provide help and assistance on fitting parts and our website provides guides on how to fit our most popular items. These should be used as a guide and you (the buyer) accept that you follow these guides at your own risk, you are accepting liability for any issues with fitment or subsequential damage from fitting the parts – Zaero Design UK cannot be held responsible for this.

QUALITY AND FITMENT OF AFTERMARKET PARTS

Many of the parts we sell are non-original manufacturer parts and are made in the aftermarket sector. We must stress that on all parts we sell we aim for them to be the highest quality possible, but with aftermarket items, there can be a tolerance to fitment and quality from that of an original manufacturers part.

This means that sometimes they are handmade or more often than not are made from tooling/moulds which may or may not be as specific as an original manufacturer part and may result in the item not be as accurate as the original manufacturer part. When purchasing aftermarket items the buyer understands and accepts that there could be a tolerance from an original vehicle manufacturers part. This may mean that adjustments/modification at the time of fitting need to be made, adhesives may need to be used or small modifications to the aftermarket part purchase may need to be made.

The overall quality of aftermarket items may also have a tolerance from the quality of an original manufacturers part. An example of this could be small imperfection or blemishes. Quality imperfections we aim to keep to a minimum, however, can appear on aftermarket items due to the nature of their manufacturing processes. If you feel blemishes or imperfection in the product that has been delivered are outside of your tolerances its important you raise this before installation. It is your (the buyer's) responsibility to check and raise queries prior to installation as returns and exchanges post-installation will be invalid. We recommend fitting by a specialist workshop who has expertise in fitting aftermarket items, not just original manufacturer parts.

If the buyer takes an aftermarket part to a main dealer or to a company who is not open to fitting aftermarket items and carrying out any necessary modifications to do so in some cases they will often be turned away saying that the product will not fit. This will often be more so due to the incapability of the installing workshop instead of the product not being able to be fitted to the vehicle. We aim for all of our aftermarket products that we sell to have had been test fitted (or at least another product from the same mould/tooling) at an earlier time in our workshop before selling to our customers.

As the seller, we are here to help and offer advice if possible with any installations of our aftermarket parts supplied if required. We cannot cover return delivery costs or refund delivery cost of aftermarket items that have minor imperfections or need minor modifications as this is to be accepted when buying an aftermarket product and the buyer is to fully accept this before purchasing When buying aftermarket products from our website, on the telephone or in-store from us the buyer agrees to our terms and conditions.

Quality and fitment tolerances on aftermarket products applies to all sellers, not just us. However, we outline this to our customers in honesty instead of offering perfection quality, which is sometimes not realistic on aftermarket items.

WARRANTY

Items are covered by our 6-month warranty. This covers for defects as a result of the manufacturing process. It does not cover any defects or damage that may have occurred as a result of wear and tear through use, or for any accidental damage. Our paintwork carries a 1-year warranty. No warranty is given or implied on any goods if used for racing, track days or similar events.

We do not warranty any labour costs for installation of parts after being sold and getting fitted independently. Carriage costs for the return to Zaero Design UK or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer, unless in exceptional circumstances by prior agreement

THE WEBSITE

All content on this website belongs to Zaero Design UK and must not be copied or reproduced in part, or in whole, without the owner's specific written permission. Although we endeavour to ensure all information on this website is correct and up to date, we offer no guarantee of this. All images are for illustration purposes only and are not always 100% accurate to the product that you are ordering. Please contact us to verify details before making any decisions. We will not be responsible for any losses incurred as a result of errors on the website. We do not accept any association with, or links to this website, without specific written consent from ourselves. We reserve the right to withdraw this consent if we feel an association has been made inappropriately or incoherent with company policies. We are not responsible for any information or content provided by third parties that are linked to this website.

RETURNS

Zaero Design UK does not except unauthorised returns.
You have 14 days after receiving the item to process a return request.
The item/s must still be in their protective plastic sleeving to be eligible for a return. 

You may file for a return on our returns portal here. You will need your order number and email address in order to complete a return request.  

From the point we have accepted the request, you will be given another 14 days to return the item/s to us.
For returns, we usually process refunds within 5 working days after the item/s have been accepted.

REFUNDS

Refunds will be given after goods have been returned and inspected. We as the company incur costs and restocking fees to return non-stock items to our suppliers so any non-stock items being returned will incur a re-stocking / handling charge which will be advised at time of return depending on the product in question. Any refunds made on items purchased through Paypal will be subject to an additional 4% fee. Special order, custom-made and/or import items must be prepaid in full and are nonrefundable. Certain items may, by agreement only, be ordered with a deposit of at least 25% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are not refundable.

LATE OR MISSING REFUNDS

If you haven’t received a refund after 5 working days of receiving a refund confirmation email.
Then please contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zaerodesignuk.com

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

If you have ordered the incorrect item, please contact our team and we will set up an exchange request for you in order to get a different product.

WRONG ITEM RECIEVED

If you have received the wrong item please contact our team and we will get this rectified as soon as possible.
Please provide images of the item received and your packing slip.

DAMAGED ITEM IN ORDER

We're really sorry your item has arrived damaged. It's important you inform us of any damaged goods within 24 hours of the product arriving as failure to do so could result in an invalid claim with couriers. 

In order to give us the best chance of reclaiming the damaged caused by the courier, we will need the following evidence:

1. At least 3 Images of damage to item(s)
2. At least 2 Images of packaging externally (i.e how the parcel arrived)
3. At least 2 Images of packaging internally (i.e how the item was packed)

If you're unable to provide the above, it could invalidate your claim.

Please do not attempt to install your products as this will invalidate any claim.

Evidence should be sent to our customer service department atinfo@zaerodesignuk.com, along with your order number and any other information you feel may be relevant.